************ and Unprofessional Behavior by Standard Bank Insurance Assessor

I am writing to alert the public about a deeply concerning incident involving Standard Bank Insurance and their assessors. I hope this post helps others stay vigilant when dealing with assessors sent to their properties.

Here’s my story:

I want to share a deeply troubling experience with Standard Bank Insurance to warn others.

I initially reported Mr. Sibiya, an internal assessor from Standard Bank Insurance, to his team leader, Maggie, after he failed to respond to me or make proper arrangements to assess storm damage at my property. I also posted about his behavior on HelloPeter, knowing there might be consequences for speaking out.

On 2nd of November 2024 (Saturday morning),Mr. Sibiya called me to make arrangements to come to my property on 4 November 2024 ( Monday) When he arrived, he was armed with a pistol and carried out the assessment while subtly preparing me for the possibility that my claim, which had already been validated by a previous assessor, might be rejected.

His behaviour made it clear that he had armed himself and was prepared for any situation—likely as a result of my earlier complaints. There was absolutely no reason for him to bring a firearm (or even a holster) onto my property to assess storm damage. His actions left my family and me feeling intimidated and unsafe in our own home. Ultimately, he rejected the claim.

I reported this matter to Standard Bank Insurance’s management, including Louis Muzangwa, and even escalated it to the CEO. I provided CCTV footage clearly showing the firearm. After an investigation, I received an email from Mr. Muzangwa on 29 November 2024 claiming that the assessor was not carrying a weapon but a “firearm holster.”

This explanation is unacceptable. Whether it was a gun or a holster, there was no justification for this type of behavior on a routine assessment. I will be opening a case with the SAPS and to other government agencies.No homeowner should have to feel unsafe or threatened in their own home, especially by someone sent to assist you.

I am now pursuing a ******** case under the ************ Act 72 of 1982, as no one should feel threatened by a representative sent by their insurer.

To anyone dealing with Standard Bank Insurance, please be cautious. If an assessor is sent to your property, especially after a dispute or complaint, be prepared for unprofessional and intimidating behavior.

Standard Bank Insurance must take responsibility for allowing such incidents to occur and ensure that their assessors act professionally and respectfully at all times. This experience has been traumatic for me and my family, and I hope it serves as a warning to others.

I recently wrote to the National Assembly, requesting their intervention in addressing the unfair treatment South African citizens face from insurance companies. Using my personal claim with Standard Bank Insurance as an example, I highlighted the systemic issues and the need for new laws to protect citizens’ rights.

Millions of South Africans are affected by these practices, and as citizens, we need to unite. I am calling for a petition to demand Parliament’s action against these injustices and ensure the insurance industry is held accountable.

To the Community: Please exercise caution if Standard Bank Insurance sends assessors to your property. These individuals may arrive armed, creating an intimidating and hostile environment. It is unacceptable, and I urge others to report similar behavior immediately to the authorities.

To Standard Bank Insurance: This incident reflects poorly on your organization and raises serious questions about the professionalism and training of the people representing your brand. I am still waiting for a satisfactory resolution and accountability for this deeply unsettling experience.

The community deserves better. Protect your customers, ensure proper oversight of your assessors, and take these complaints seriously.

Together, we can push for change and safeguard the rights of every South African

Your family’s safety matters—be vigilant.