Always the same excuse to pay out a flame!!!

<p>In January 2017 we have contacted standard bank regarding our home insurance for a few things that got damaged. They have send a builder to come and have look in FEBRUARY one month later! Weeks went past and it turned out the builder did not give in the report that he has done on the house as we have not heard from Standard Bank since. The builder informed us that the damages happend over a period of time. We contacted the Standard bank insurance again and they have send an engenear out in MARCH ALSO ONE MONTH LATER.Were we were told that there is a amount of stuff that happened also over a period of time. Today on the 17\03\2017 they contacted me to notify me that they WILL NOT BE COVERING OR FIXING ANYTHING. USING THE SAME EXUSE OVER AND OVER AGAIN. THEY TAKE MONTHS TO SEND SOMEONE TO HAVE A LOOK AT THE PLACE AND WHEN IT COMES DOWN TO A CLAIM THEY REJECT THE CLAIM AND SAY IT IS OLD DAMAGES AND THEY WON'T APPROVE THE CLAIM!!! THIS IS AN ON GOING PROBLEM WITH THIS INSURANCE. I HAVE HAD THIS INSURANCE FROM THE YEAR 2000 THEY HAVE NOT YET APPROVED ONE CLAIM REGARDING THE HOUSE!!!! AS THE EXCUSE STAYS "ITS OLD DAMAGES" BUT THEY TAKE MONTHS TO SEND SOMEONE OUT!!!! NOW IM ASKING WHAT AM I PAYING FOR?? THIS IS A DISGRACE AND EXTREAMLY POOR CUSTOMER SERVICE!! I TRULY HOPE THIS PROBLEM WONT GO UNSEEN AS I AM FED UP AND FRUSTRATED REGARDING 17 YEARS OF POOR AND PETHETIC SERVICE!!! </p>