BP
Brian P
1 reviews | Active since Mar 2012
14 Dec 2017, 11:14
always busy
I contacted the standard bank insurance to check the status of a claim. I was kept on the line for 25 minutes . The following day I tried again and was kept on the line for 35 minutes. The person in charge of customer service kept (louie / Louis) me on on the line for 10 minutes. Yes ,,, he is in charge. Total time trying to get info from Standard bank was about 2 hours. without achieving anything. If you are that busy GET MORE PEOPLE.
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Brian P's updateReviewer Update
18 Dec 2017, 08:51Hi,
Below is the reply from Standard Bank.
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
It is 08:50 - 18 December and I did not yet get a call from them. Go figure.....
Complaint Resolution Centre
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**********
BP
Brian P's update18 Dec 2017, 08:51
Reviewer Update
Hi,
Below is the reply from Standard Bank.
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
It is 08:50 - 18 December and I did not yet get a call from them. Go figure.....
Complaint Resolution Centre
**********
**********