BA
Bradley A
1 reviews | Active since Dec 2017
13 Jul 2024, 10:45
almost lost everything through bad service - Case#***5
Bad pathetic service, I logged a claim about my roof leaking advising the severity of it leaking under the main db about, through the week it got worse and today it caught alight me not acting in time would have lost everything today and my kids out of the cold, today yet no response from any service provider and just back and forth emails from you people where even the incorrect contact details were given this is really bad and I'm ****ed now me and the kids are going to have to sit without electricity and would probably need to fork our money for electrician based on further damages
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Replies (4)BA
Bradley A's updateReviewer Update
15 Jul 2024, 08:09It's been 3days without electricity, house still leaking and kids living in fear , wet dark and cold place,this is why people don't have faith in companies and especially insurance companies as nice to collect premiums every month but when you are needed it's a hastle and fight and have no remorse for the lives as this situation could have really turned out bad and yet my kids are the ones suffering
BA
Bradley A's update15 Jul 2024, 08:09
Reviewer Update
It's been 3days without electricity, house still leaking and kids living in fear , wet dark and cold place,this is why people don't have faith in companies and especially insurance companies as nice to collect premiums every month but when you are needed it's a hastle and fight and have no remorse for the lives as this situation could have really turned out bad and yet my kids are the ones suffering
BA
Bradley A's updateReviewer Update
15 Jul 2024, 10:24Hi is there a turn around time on this or will it take another week before any response and I'm still sitting with no electricity and leaked roofs
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Bradley A's update15 Jul 2024, 10:24
Reviewer Update
Hi is there a turn around time on this or will it take another week before any response and I'm still sitting with no electricity and leaked roofs
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Bradley A's updateReviewer Update
15 Jul 2024, 13:58Still no response not even a mail or call regarding any update, is this matter getting any attention, what are my options, steps, ombudsman? Are you guys going to supply my with some sort of external energy power, generator until these issues can be resolved and given the relevant attention
BA
Bradley A's update15 Jul 2024, 13:58
Reviewer Update
Still no response not even a mail or call regarding any update, is this matter getting any attention, what are my options, steps, ombudsman? Are you guys going to supply my with some sort of external energy power, generator until these issues can be resolved and given the relevant attention
BA
Bradley A's updateReviewer Update
17 Jul 2024, 10:03Hi I understand the timeline given but clearly this should be treated as an emergency, to be without electricity since Saturday is not nice or fair and especially having small kids, 3 days since this email was sent but no decency to have even just sent a follow-up email or call just to inform or advise where you are in the process and what still needs to be done. This is really pathetic service from standard bank, please provide me with ombudsman or any details where I can lay further complaints regarding this matter.
BA
Bradley A's update17 Jul 2024, 10:03
Reviewer Update
Hi I understand the timeline given but clearly this should be treated as an emergency, to be without electricity since Saturday is not nice or fair and especially having small kids, 3 days since this email was sent but no decency to have even just sent a follow-up email or call just to inform or advise where you are in the process and what still needs to be done. This is really pathetic service from standard bank, please provide me with ombudsman or any details where I can lay further complaints regarding this matter.