Almost impossible to speak to a human. No follow up. Complaint emails to '*** Very little'

Claim 20 October. I spent at least an hour and numerous calls before a human spoke to me. The ********** 112 number has the most annoying female voice telling one that they are 'experiencing high call volumes, (no matter the time of day you try to make contact). Trying to follow up was the same, except I couldn't speak to a human before my patience ran out. Complaint emails to ********** yielded little - numerous emails, 2 calls with promises to follow up later. Asked for a return email so that I at least had a contact point - nothing. They appointed Simply first plumbing in Cape Town who were simply **********. (Review to follow) No follow up after the job was eventually done. Does not deserve 1 star.