Almost a week without hot water

Our geyser burst on Monday evening and we logged claim with SBSA HOC which they could get a plumber out immedialey to isolate the geyser. This plumber also advise that the geyser burst and is still under warrenty, the manufacturer will be in contact with us. Up untill today no one has been in contact with us we have to call them before they call us and since Teusday they have been saying they call us back and it should be resolved or the plumber is driving around with geyser he will contact us. We called SBSA HOC numerous times to deal this matter but still no resolution as they keep on promising that the plumber will be in contact with us but nothing. It's now Friday after spending 20 mins on phone with HOC dept at 11am who promised we would be called shortly for installion but nothing to this hour. We are now fedup with this pathetic service as any other insurere takes 48hrs to resolved this issue SBSA and their supplier takes weeks. We are definitley cancelling our policy with them if this ever gegs resolved but my family has been without warm water now for almost a week. This is very pathetic service from a bug brand like this. We will never refer anyone to make use of any of ur service ever again.