AGAIN passing the buck

My geyser burst. I phoned Standard BAnk Insurance and received a claim number - 16/015818<br> The plumbers from AD HOC Plumbing came out and had a look at the geyeser. This was the LAST SERVICE I received from Ad Hoc or Standard Bank. I have been phoning BOTH parties regarding the claim.<br> The people at AD HOC - Madeleine and Amanda - are ABSOLUTELY unprofessional, unwilling to help and very, very RUDE.<br> The call centre at Standard Bank keep on telling me they cannot do anything - they are waiting for more information. Can't they pick up a phone and GET THE INFORMATION??? I myself have been trying to get the \information\" from Ad Hoc, but they cannot help me. In the meantime, water are pouring from my roof.<br> EXACTLY WHAT DO YOU NEED ME TO DO TO GET YOU TO GET UP FROM YOUR CUSHY BEHINDS AND START DOING YOUR JOB??? "