Again just shocking and appalling service

Long overdue and numerous threats to make changes & after the ********* & disgusting experience regarding a claim whereby Jack Nair misrepresented himself only as an assessor & failed to mention that he owned K&R Home Security & had he done so I would have told him that I would be using my preferred company. Anyway because he would not be benefiting financially he rejected the claim & the insurance company has no problem with this & disregards the fact that he failed to actually test the energizer with any instrument etc, like a professional would & have no doubt that Ombudsman will overturn the rejection. I don't have a problem with assessors but do have a problem with ********* people with no moral compass. I have since decided to re-access my policies and completed the necessary online to cancel the PLP policy which I never asked for and change the MV cover from Fully Comprehensive to 3rd Party Fire & Theft & to date there has not been any call neither communication. Tried a few times calling the number listed on the website for Policy Admin but it Claims only, although there is a separate number listed for Claims.