Additional debit order

I have a car insurance with standard bank it happened that I reversed my debit because the premium accumulated without me being notified so I called again to request them to debit because they didn’t debit the following i was told to reinstate my policy because it lapsed due to reversal of debit order. Ok that was not a problem i reinstated the policy I mentioned to the lady who was assisting me that i get paid on the 25th i want my debit order to remain on the same date,she advised me that because I reinstate my policy it can only go on the 1st for that specific month she never mentioned that in order for it to go back to its normal debit day the will charges , i want R203.65 that ****** in my account by standard bank insurance i will refer to it as ****** because no one disclosed that to me , they need to be transparent when dealing with customers I want my refund If i do not get my refund I will lodge my complaint to ombudsman I called them to complain about this debit order I spoke to the guy by the name of Sibusiso Mthembu who was very unprofessional in such a way that I kept on asking him to raise his voice.