Abysmal service!!!!!!

A full week of trying to get feedback from the assessor regarding my 3rd party claim , i keep being told this matter has been escalated to management. All Standard bank do on their communication channels is say "so sorry" and "we will escalate and provide you feedback " and then do nothing at all. i need to keep calling and finding out if feedback has been received. and I'm given the same answer over and over again.

dont get me Wrong Thabile is a pleasure to talk to however the people responsible for giving her feedback yuk.

how does one wait 4 days for feedback for an escalation? or does escalation have a different meaning at standard bank?