Absolutely useless service!!!!!

3 weeks ago we had a big storm at our house which caused our wifi antenna to pull out of the wall to which it was bolted. This caused some bricks to fall on through my tiled roof theough the ceiling after which water gushed in my lounge.

On 25/092018 I lodged the claim after which I stressed to the consultant that the matter is urgent as I am sitting with a massive hole in my roof whereby more damage will occur once it starts raining again. Ever since I have been following up approximately every second day whereby I am told that they are working on it and that they will instruct the consultant, Arishka Rampersad, that is working on my claim to contact me. It has been almost 3 weeks and I still have not received any feedback from Arishka.

On the 02/10/2018 I lodged a complaint with Standard Banks complaints department. After which I received a message that the issue will be resolved within 8 days. It has now been more than 8 days and yes it is now raining again. My lounge is flooded and my lounge suite is water damaged.

I would appreciate answers by now! Your service is non existant and useless!!!