Absolutely Shocking Home Insurance Service - Totally Appalled

Standard bank home insurance after 18 years & have had only a few claims I am disgusted. Recently we have had a tenant move into the property & he complained that there is a leak, Firstly trying to get hold of Home insurance on the number ***, and waiting for more than 15 - 20 minutes at least 3 times a day for a week, is absolutely frustrating, sending a mail to *** & not even getting a reply after a week, u can see why I have resorted to posting on Hello Peter. A plumber & contractor was eventually sent out to do some work, No report was given & the contractors work, absolutely shoddy & untidy. I called again, to say that the work or leak needs to be sorted, “Oh u can only raise a claim for pipes 2 times in year” then I get called by say no leak detected, but the problem is still not sorted. There are water stains on the wall and it is just not professional of them to not give feedback for the first Claim, even the plumber that completed the job, said he took pics and forwarded to them, and that report says that they need to sort the issue out, however standard bank home insurance is just not assisting. I am highly irate with the way they have not dealt, with the issue and most definitely will not recommend them to anyone, and most definitely be moving over to an alternate service provider. Standard bank your service levels have deteriorated to such a poor extent and I hope more and more people move over from your service offerings.