Absolutely shocked about the unprofessional service!!!

<p>I'm going to make my (shocking) experience with Standard Bank Insurance Brokers very clear. On 25-03-2017 @ about 15h00 we got a hailstorm here in Secunda and my Hyundai Getz got very small dents on the roof and the bonnet. On 29-03-2017 I submitted a claim (Claim number - SHS ********** 5354). I received an sms from Sako Auto Panelbeaters in Trichardt to bring my vehicle for assessment on 03-04-2017 (which I did). On 05-04-2017 I received a sms from Standard Bank Insurance Brokers stated that they recommend the vehicle been written off. I immediately drove to my nearest Standard Bank Branch and phoned Standard Bank Insurance Brokers from the self service phone. I told the operator that I don't want my Getz to be written off and that they must cancel my claim (Claim number - SHS ********** 5354). She said she will forward it to the appropriate people. On 13-04-2017 I received an email with a Policy Document from Standard Bank Insurance Brokers that stated - "Changes to your Policy, As per your request, or based on additional information we received from you, we are writing to confirm that your Stansure insurance policy has been amended with effect from 13 April 2017. I checked the document and to my surprise they removed my Getz from my insurance without my approval. How on earth can they do that? What if I was in an accident with my Getz and it was not covered, what then. Now I can't drive with my Getz because its not insured. Standard Bank Insurance Brokers you are causing me a lot of inconvenience. I'm bitterly bitterly disappointed with Standard Bank Insurance Brokers. Should have stayed with my previous insurers. My Policy nr: SHS ********** 83</p>