Absolutely no support or feedback from Std Bank Home Insurance

The ceiling in our livingroom collapsed and we called Std Bank Home Insurance who sent out an assessor that visited our premises on the 18th of February 2025.

They saw that the ceiling collapsed without any external factors such as storms or rain etc and said that they will send the report to Standard Bank so that the claim can be approved and a repair team sent to fix the ceiling and mess.

I have not heard ANYTHING from Standard bank for 5 days and then started to follow up with Cherelese on *** who just said that she will escallate the matter and come back to me, but she never did, so I had to follow up daily after that with the same news that they are not sure what is going on and wil need to get the report from the assessor. I stil have not had one call from Standard Bank Insurance which is why I am forced to turn to a complaint.

The claim number is 25/013469