Absolutely no service when trying to claim

Absolutely no service from Standard Bank Insurance. I have tried to call to register a claim. The automated call centre response kept me on line waiting for a service agent for about half an hour after which I hung up. During the wait, I heard that I should rather use the website, which I did try out. I received a claim number with the promise that someone will call me within 24 hours. This happened on the 23rd of February 2022.

After a few days I rang again, waited for 15 minutes and tried to use the email address. I tried 2 of the addresses mentioned. One could not be delivered as it apparently doesn't exist, the other came back with an autoresponse promising to get back to me, again to no avail.

I tried calling for a third time, waited for 30minutes and again gave up.

Please let me know how on earth should I get a hold of someone to register and process my claim!!