Absolutely Disgusted with Standard Bank Funeral Cover Service

We are completely disgusted and disappointed with Standard Bank’s funeral cover service. We lodged a funeral claim on the 17th of September, and today is the 31st of October, yet there has been no payout and no proper feedback.

Every time we call, we are told the same excuse — that the assessor, Anele Dlamini, is still working on it and that someone will get back to us. But no one ever does. It’s been well over a month, and we’ve had to follow up repeatedly just to be told the same thing.

This kind of service is unacceptable, especially when dealing with something as sensitive and urgent as a funeral claim. Families depend on these funds to bury their loved ones with dignity. Standard Bank’s lack of urgency and accountability is both heartless and unprofessional.

We strongly regret ever trusting Standard Bank with our funeral cover.