Absolutely atrocious service

The worst service I have received to date, if your home is insured with them then you are in for a surprise and really consider changing it immediately. I am currently abroad and my geyser has gone. I have been calling and emailing every single listed number or email to no avail. I am passed from pillar to post, the Call center people have sent me to Funeral Cover, Car Insurance etc. after holding for 60min. The email and App also does not work and reverts a person back to Call center for any problems. The head of Insurance Johan Van Gruening, Shakeel and Linah are so important that they can't even respond to an email and they clearly won't get back to a person. It goes without saying that they set the tone and example for the entire division I suspect it is one of those companies where "Hurry up and make the client wait" is the work ethic established. I strongly urge any Standard Bank client or person considering Standard Bank Insurance to save yourself endless frustrations and money and use another insurance broker. There is zero effort on their part to resolve a matter I have now had to pay an excessive water bill for a geyser that burst but not only that I have spent +R1000s in international roaming costs to call the call center numbers and to no avail.