Absolute failure in terms of contact and feedback

<p>I have a life insurance policy with Standard Bank Insurance because the law requires that I must have life cover if I have a bond with a banking institution.</p> <p>To my knowledge, in the eight years that I have been paying my bond, I have not received a copy of the life assurance policy which issupposedly in my name. </p> <p>I have sent various email requests for Standard Bank Insurance to provide me with a copy of said policy over a number of weeks with NO RESPONSE WHATSOEVER.</p> <p>In desperation, I tried their toll-free number, held on for endless minutes, and then the call was dropped...TWICE!</p> <p>There entire staff need to attend some customer service training since they are PATHETIC where this is concerned!</p>