Absolute Disaster...

Hi there, It is now the 6th of February exactly 1 month and 25 days since or incident.Standard banks service has been absolutely shocking. We haven't heard from our assessor once,he has not even been to view our property once,which was supposed to happen straight after the incident. We are yet to receive a scope of work,nor know what has been approved by the insurance. Our whole floor needs to be replaced we have cracked tiles and no one has mentioned this being sorted,u have got a sub contractor to come replace a tiny piece of laminate flooring which I actually don't even want replaced,The electrician now made a mistake and cut a huge hole in our new ceiling,and left it like that,and guess what now its my problem to sort once again.So I just need to understand,u have a house fire,Insurance deals only with subcontractors and tells us the clients absolutely nothing,u don't call to see what is going on,u don't have an assessor who checks the progress,we have no clue about what was approved to make sure the subcontractors are doing what is needed to be done.I am the one dealing with the subcontractors,I am the one making the calls,I am the one doing all of standard banks work....and u are the ones who charge me for it.I am absolutely disgusted in your customer service and I would never ever recommend you as a company.This has been nothing more than a nightmare,which we have no clue on what is actually going on. Trust me when I say I will be taking this further and I will not allow standard bank to treat me as the client like I mean nothing when I pay on time every single month. I am fighting every single day just to get my house fixed,and I truly cannot express the bad experience we have had under such terrible circumstances.