Absolute Diabolical Service

I wish you would give an option for 0 stars. Copy of email to Standard Bank Insurance below:

Please help me?

I have lodged a claim with Standard Insurance Limited for a geyser replacement, see details below:

Submitted Invoice to *** 19 July 2021 Submitted Invoice again to *** 23 July 2021 Claim lodged via email: 23 July 2021, got auto reply email Text Message: 23 July 2021, please submit Agreement of Loss Claim Number: 21/054590 AoL submitted to *** & *** 27 July 2021 Numerous phone calls, either unanswered or dropped *** Branch visit on 12 Aug proofed to be a waste of time as all they can do at branch level is call the call centre.

I need some urgent intervention and escalation here please?

Absolutely diabolical service, when the customer is in financial trouble they come down on us like a ton of bricks.