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The communication from Standard Bank Insurance is horrible! We don't get feedback and then when I call in to follow up there is never anyone available to assist when it isn't a straight forward robot response. When they say they will call you back, don't hold your breath, that doesn't happen. When you log a complaint it gets even worse, they wont call and have a conversation (After multiple requests) so you can't explain your concerns about what has happened or what the contractors do or say, you are just ignored and I believe they hope you just go away. As a customer, we mean nothing to them. Tree Felling as an example, they cover up to R2000 as standard, so after their contractor came out, assessed that the tree blew over in a very windy storm, no fault of us as the client, I was told today that the tree is overgrown and not maintained so they wont pay out. This insult cuts deep, we maintain our garden and trees with a garden service, is there now a size limit on the tree's allowed in our gardens? Their Team Leaders also don't call back and if they see the call isn't going well then they don't put you through to the survey so their data is only positive. The Insurance team is a joke and gives the company and industry a bad name.