A pile leak and *********** suppliers have left me with a leaking roof, destroyed TV, couch, clothes, bed and damaged ceiling.

I have no words to describe the disappointed and disgust with Standard Bank Insurance. For the past 6 months, I've been living in hell. I had a leaking pipe and the contractors came and messed up my geyser. Instead of fixing the leaking pipe they changed something on the geyser which resulted in the geyser shaking and terrible noise. Then after trying to get some help then in November geyser finally gave in and some part from the geyser let go of the water. Unfortunately my geyser is on the roof in the main bedroom. The water came down and destroyed a lot of stuff in the bedroom. The bed, TV, couch and clothes were all soaked up and destroyed.

Geyser was fixed, including ceiling and painting. Just to mention the problem wasn't solved by plumbers since the geyser gave in again in January and the same part was changed which means there could be another issue with the geyser any time. As we speak the ceiling is damaged, can't be fixed because when the plumbers were fixing the geyser, they went into the geyser through the roof which started leaking. I was told to lodge a claim for storm water so they check the roof - more than two months later no help. We're still stuck with a damaged ceiling and forced to sleep in a bedroom with partial ceiling.

I made a claim for contents and the assessor came over and saw all the damaged things. When I made a follow I was told the claim was approved for around R5700 minus the excess. I contacted the agent through email about what the claim approved was for. Just to replace the bed, it will cost more than R5000. What about the couch, the TV and the clothes? I have never received a response in weeks. Have even followed up and the agent has just disappeared.

I don't know what to do anymore. Standard Bank Insurance and it's suppliers have taken a simple pipe leak into exiling me from my bedroom. Can you guys just get me to where I was before just like what the purpose of insurance is. My roof is leaking, which wasn't before the plumbers removed the tile to get to the geyser. The ceiling can't be fixed because the roof is leaking. No one is saying anything or doing anything. CAN SOMEONE HELP - I CAN'TLEAVE LIKE A HOBO IN MY HOUSE WHICH I PAY FOR AND AN INSURANCE I PAY FOR.