Hellopeter
Share Your Experience
BM
BlackJar M

1 reviews | Active since Jun 2018

02 May 2019, 11:33

A month of empty promises

Just over a month ago, I came back home from hospital after spending a couple weeks there due to injuries from a motor vehicle accident. Not more than 4 days past and my geyser burst, leaving the ceiling damaged from all the water leaks.

I immediately called Standard Bank Insurance to lodge a claim for a burst geyser and within a few hours plumbers at my house to inspect and fix the geyser but were unsuccessful in fitting the geyser through the trap door, which was communicated to the insurance and they said they would get back to me within the day to advice.

A whole month has past and my geyser & ceiling are still not fixed, I have repeatedly contacted the insurance consultants and even escalated the matter to HOC Team Leader (Neville Segeel) who apologised on behalf of his department on how the matter has been handled and promised to get back to me with clear information on what was happening with my claim. Its now almost a week later after escalating the matter and my claim has not been fulfilled.

I have honestly lost all hope and patience regarding this matter, doing simple duties in the house has become tedious and time consuming because we have to boil water on the stove and in the kettle. Now im slowly approaching two months my geyser and ceiling still not fixed. What can one do at this point? who do I talk to now because clearly no one at Standard Bank Insurance feels my pain and is willing to help me my family.

Im extremely shocked at the deception I have received, I can safely say that I've lost my trust and belief in the ability of this company. What ever happened to getting the job done?

0
Replies (1)
BM
BlackJar M's update10 May 2019, 10:20
Reviewer Update
After almost two months, my claim has still not been resolved. Kanti who do you have to be to actually get such things done? what language must you speak coz clearly the money language only works when you're talking to them. Its shameful how you have made your brand look like it knows what its doing. "You can bank on Standard"... I can definitely bank on you to not get the job done. To even think your motto is "Prodeant Vexilla" as adapted from a famous Latin hymn and may be interpreted as "Let the Standards go forward". How are you achieving such a standard when the entire Institute is struggling to move forward with a claim. Be honest and ask yourselves if you really live up to the standard which you promise. Be honest with your clients and let them know that it takes a minimum of 6 months to solve a simple burst geyser claim. Once this claim has been resolved I'm moving to another Insurance provider. This absolutely unacceptable, especially for your institute. The behavior and manner in which things have been handled is that of a ********** and dirty business. Thievery, empty promises is what your new tag line should be. The pinnacle of false advertising.