A month later and I am still where I started!

I reported my storm damage on 11 January and promptly received a claim number. The following day I received a SMS telling me who the assessor is but since then and EXACTLY a month later absolutely NOTHING has happened. PATHETIC! Phoned the call center earlier, the person I got through to asked me to hold while she checks \documentation\" - then I get transferred to a completely different person, not even in claims anymore - wasted 10 minutes go and check your logs &amp