A grieving widow waiting for Standard bank to payout their funeral cover 7 days after the claim was processed

Dear Standard bank

A grieving widow is awaiting the payout of her husband's funeral policy so she can bury him with dignity. We processed a claim at your Maponya mall branch, the consultant submitted the wrong documents without our knowledge and now your complaints department is telling us to wait 8 working today's to even get assisted, if we don't follow up with your claims team we won't get a response. Please do better it's been a frustrating claims journey with no answers and absolutely no reassurance ot empathy from your team.

Standard bank please do better, you're making our journey 1000 times harder than it should be, we want our payout. This funeral policy is over 25 years old and has never missed a single payment is this how you treat your customers and their beneficiaries.