A claim not resolved since a storm in December

Good Day,

I have claimed for storm damages in December because my brickwall fell due to a storm. Till this day nothing has been done. The assessor did not bother showing up and yet apparently my claim was denied. I was informed about the rejected claiming after months of following up , over a call and the the reason does not make sense. It's sad because my calls go unanswered or dropped immediately after being answered.

The assessor rejected because apparently it's the neighbour's tree's fault . That's the reason. The most ridiculous thing I have ever heard. I wasn't even afforded the opportunity to dispute. The claim was removed even after I was informed that I can dispute, it was taken off the app. As we speak my house is in danger as further damages could occur and my kids can't play outside. This is a death trap and we are exposed to the outside because someone at Standard bank will not do their work.

This is completely unacceptable. I pay my instalments and deserve to be assisted and not discriminated against over false theories.

Regards, Lerato