70 page exclusions policy and you call them a insurance

This is not a insurance but a money making scheme they take your premiums without questions but when you enquiry a claim it is suddenly a problem.

Nobody is available to talk to if you want sort out the claim and always in meeting. They said they don't have to tell you all the exclusions of the policy and that there is 2 policies applicable for household insurance 70 pages long to get themselves out of a claim. In the policy it does not state to keep the receipt of all meat kept in the fridge otherwise they do not pay out. Proof was given that the power was off that day.

Took the assessors a week to check the problem and 2 weeks to get an answer that they do not cover it.

They never stated in the phone call that there will be a link with more policies but only stated "it will be posted to you" where I did noylt even give a postal address.

Disgusted with their service and the way they handle their claims I would recommend all insurers to change as soon as possible because when you need them they will find a way out with their linked policies.