7 months for a claim to be resolved and still no success with Standardbank.

We loģged a storm damage claim 11 February 2020 and nothing has been resolved to date. After making numerous follow ups over 7 months nothing has been done. Some claims are so efficient yet no one in Standarbank has been able to resolve this issue. Contractors submitting reports and teamleaders declining assessors but absolutely NO ONE closes the gap and informs the client of the next step. If you request to speak to a manager the line eventually gets cut off. Rain season is starting and more damage can be caused by the leaking roof. This is unacceptable. Can someone please attend to this.