6 months for claim?! You guys are a joke!

Submitted a claim on the 10th of December.... after calling a number of times at my own cost up and down for months and holding on for long periods again at my own cost I was told that my building claim was finally going to be settled on the 26th of April by Sphephelo Shongwe in the claims department and he would send me a agreement of loss... after 5 months finally we came to a conclusion.

I received the agreement of loss and sent it back to the claims advisor who did not even for a second acknowledge my email... a whole week past and I called in was treated very poorly by the claims advisor was told there are no managers around when I asked for one. I then had to call again so that I could speak to Annelien Herbst the claims team manager.

Annelien advised me on the 2 May that the payment was made and I would get an SMS from the accounts department as to when to expect payment. Great so we moving onto 6 months after my claim was submitted...

I get the SMS on Saturday saying that the payout amount was paid into my account from the accounts department... guess what till now no funds received...

Called yesterday and was told to ask my bank why I have not received the funds as yet? Sent an email to Annelien Herbst to ask her as a manager to please follow up no response so I had to spend 27 minutes holding to get told to ask my bank why I never got the funds....

Let me be clear FNB is not the problem you are! 6 months later and we still going back and forth? Is this the customer service you provide??? I will be taking this to the ombudsman as this is not fair treatment to clients! Very disappointing service from what is meant to be a well established business.

If I do not hear from someone today with regards to my claims payout you can bet the next call after the ombudsman is to you to cancel my ALL my policies with you!