6 Months and Claim not Resolved!

I submitted a claim for my eyelevel oven around the 17 January with Standard Bank Insurance. A month later, in February, I wrote a review on this platform about the lack of follow up and the duration that this claim was taking. Once the review was published, Standard insure was quick to follow up with regards to the review.

Despite this I have still not had this matter resolved and we are now in July. I have had the one excuse after another -we never received the email, we had a delay due to Covid and the last one was it is with the auditors. It has been with the auditors since the 10June!!!!. I have requested follow ups twice and have had no answer.

What would be a realistic time frame for follow ups? Surely after this length of time it should be handled as critical and dealt with efficiently. Standard bank is happy to take your monthly payments but their service is shocking.

I would recommend potential clients get insurance through other service providers as many of the public are unaware that it is not compulsory that you insure your house through the bank that you have the bond with.

I have now referred this matter to the ombudsman and various other platforms for assistance as Standard Bank Insurance Claims are inefficient and provide shocking service and appalling client follow up. I am now going on 6 MONTHS with NO RESOLUTION!!!!

Does anyone have any other suggestions for assistance other than the route I am already taking?