5 days trying to get hold of STD bank

Re Claim Number is: 16/013390 Your Clearance Authority Number (C/No) is: H***<br> <br> Good day,<br> We have been trying for 5 days to get someone to get back to us on a claim we submitted. We've been sending emails and tried phoning and each time after had to put down as we were holding on between 15min to half an hour...I understand \high volume calls\" BUT....really....THIS IS UNACCEPTABLE!!!<br> <br> Can someone please contact me as I need to get this finalised.<br> <br> It's just so amazing that companies are eager to collect payment but when they need to step up, it is a struggle!!<br> <br> Mrs Lategan<br> *** or<br> Mr LAtegan<br> ***"