4 DAYS WITHOUT HOT WATER. STANDARD BANK INSURANCE

day number 4 without hot water. new geyser and valves replaced by standard insurance 2 months ago. 4 days ago geyser started leaking. geyser is still under warranty, Ariston HEAT TECH (geyser manufactures) declined to replace faulty components under warranty because the previous plumbers (STANDARD BANK INSURANCE PLUMBERS) did not fit compliant geyser components... ive been calling EVERYDAY ATLEAST TWICE A DAY TO FOLLOW UP ON THE MATTER, the STD bank insurance call centre people promise to follow up and call bank but THEY DONT BOTHER! matter was escalated to complaints department where i was given a reference number and was told that the matter MAY take 8 DAYS TO RESOLVE, SO THAT MEANS IM ABOUT TO SPEND 8 MORE DAYS WITHOUT WATER!! REF NUMBERS: ***6 & ***7