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I have credit life with std bank and due to this pandemic, my employment has been terminated.I called Std bank credit life and informed them thereof and was instructed to send through documents verifying my retrenchment.I comp**** and that was about 3 weeks ago.When i called in for a progress update i was informed that the results of my claim will be reported to me by the 1st of October 2020.I sent through emails to specific accounts held at std bank not to deduct any monies as i have a claim in process.This was not adhered to and i now sit with a deficit and arrears with some of my accounts i called Credit life this morning and was told that the consultant that spoke to me a week ago just changed my email address and did nothing else.THIS IS DISGUSTING AND DISAPPOINTING SERVICE AT ITS HIGHEST LEVEL.IVE NEVER MISSED A PAYMENT ON MY INSURANCE AND WITHOUT FAIL IT IS DEDUCTED FROM MY ACCOUNT EVERY MONTH. WORKING FROM HOME IS NOW BECOME THE EXCUSE FOR INEFFICIENCY.