34 days...no feedback

Good morning 1. At this stage I should not be called a client for the simple reason, I am not treated as a client/ customer. 2. When taking this bond, Standard bank hold a gun against my head forcing me to take this insurance on the structures. "We reserve the right the insure the buildings" after I explained that we have our own insurances. 3. I launced my claim after holding on for hours to report a incident/claim. Almost 2 hours depleting my talking time. 4. I escalated my complaint to the complaint office making four calls and still in two weeks no result. 5. Why should I believe this will be solved agter almost 7 weeks. 6. I am paying R150 per day hiring a generator to supply us with basic electricity while your department hatches on this claim. 7. This incidents, appears to be a general problem according Hello Peter, and should be reported and investicated by the Consumer Authoroties. 8. Refrence numbers as follows a. Policy number HLB ********** 42 b. Complaint refrence ********** 732 Thank you Eugene **********