3 YEARS LATER AND OUR HOUSE IS STILL NOT REPAIRED BY STANDARD BANK!

We have been with Standard bank since 2004 (17 years) paying our insurance for the house every month not missing 1 instalment. We further supported standard bank by participating in their products of life insurance, investments and loans. This is not our first problem with Standard bank and its partners who are supposed to repair our house.

In 2019 March, Newcastle Kwa-Zulu Natal, the town experienced a very bad hail storm which severely damaged 95% of the houses in those affected areas. We understood at that time, it will take some time for the insurance companies to get going as there were many claims at the same time. Once Standard Bank has gotten to our claim and sent assessors and so forth, they have came through and repaired the roof and sealing by the end of April 2019.

Now, take note, I am not an expert in repairing houses. On 13th November 2019 , heavy rain started and the house started leaking again through certain parts of the house. Take note that the house never ever leaked prior to the freak storm that happened in March 2019.

We had informed standard bank of the problem and they had told us it's due to maintenance according to the report that the contractor claimed. We cannot understand how this is due to maintenance when they literally repaired the entire roof and sealing with new components less than 7 months ago and now it started leaking. I am still waiting for the workmanship certificate that was promised to me and still haven't received any feedback from Standard bank.

We have been going back and forth with this claim for more than 2 YEARS! Standard bank keeps on promising us that they will get to it and nothing happens. We have sent numerous emails and till this day the parties involved are confused. They know who we are but they are constantly making us wait and giving us empty promises. The last response was in November 2020 where all parties involved had a meeting with an assessor, a representative from the contractors and myself where I was informed that they will get me another contractor from Durban but that contractor could not make it so then they told me they will get another contractor from Ladysmith who also could not make it and since then NOTHING!

We have had a very difficult time dealing with insurance and yes this caused me to get extremely frustrated and angry towards the insurers. Who wouldn't under these circumstances and for more than 2 YEARS!!!!!!

STANDARD BANK, WE HAVE BEEN YOUR CLIENT FOR MORE THAN 17 YEARS AND THIS IS HOW YOU TREAT YOUR LOYAL CLIENTS??????