3 weeks with no reply.

Standard Bank.

Last year September I was one of the statistics that was affected by covid, I lost my job and was unemployed for 8 months. On all my standard bank accounts I have insurance that I have paid for for years.

About 4 months ago I've submitted a claim for assistance through this difficult times, the claim was approved to my relieve.

For the last 3 weeks every day I have been sending emails with all my documentation for the reinstatement of my cards. No feedback nor any correspondence from standard bank. Also phoning in does not help because none of the operators know the extension number and puts you through to the wrong devision.

This is extremely bad service as this is something I've been paying for years. When it comes to taking money one does now hesitate, but when giving back for a service that was paid for NOTHING.

Very unprofessional and have never had this bad experience with FNB. I am extremely disappointed that this is the level of service probably all standard bank account holders receive.

I am at this point where I will not recommend standard bank to anyone.