3 MONTHS STILL NO PAY OUT!!!!!

My car was ****** on the 30th January 2018, Police were called and the following day d 31st Jan in lodged my claim with Standard Bank as my my Insurance broker. I then got an email from Megan their service provider requesting me to provide a list of documents pertaining to the car and their Consultant by the Karel came to my house on d 13th (Tuesday ) and he took d car keys and all other documentation. I never heard anything from Standard Bank until I called to find out the status. It followed up again after 2 weeks and after that Standard Bank Hatfield Branch called me to come fetch d settlement letter and I then scanned and sent it to Shameera Nizam. I didnt hear anything until i called for feedback, I was later told to go and deregister the car with d licencing department last week Tuesday d 13th March and I scanned and sent it again to Shameera and she didn't respond on that Tuesday until ingot her email on Wednesday 14th that she needs an original to be couriered to her before any payment can be done. I couriered to her and and they gave me d tracking no and I took a picture and scanned it to her but to my surprise today around 11 I sent her an email and she responded around 16:25 that she hasn't received anything.

I am very frustrated!! This is the 3rd month now since my car got ****** and I am busy running around with no help from Standard Bank! Right now I feel Standard Bank is not doing justice to me as their client as I have done everything they wanted me to do and tomorrow they are a taking their courtesy car yet they haven't paid me. Tomorrow I am cancelling my policy with them and will sit and think whether do I go but Standard Bank IS A NO GO AREA. I am so disappointed with my Bank of so many years. They have failed me big time. I have learnt in my toughest time of need that I cannot rely on Standard Bank!