3 Months Delay After Repairing Bathroom Wall Leak – No Feedback from Standard Bank Home Insurance

I am extremely unhappy with the service from Standard Bank Home Insurance.

My claim has been outstanding for over 3 months with no resolution or feedback.

In December, I had a leaking pipe inside my bathroom wall which I repaired at my own cost to prevent further damage. I submitted all required documents, including photos and proof of payment, to support my claim.

Since then, two assessors have been sent to my property, yet I have still received no outcome.

I have made multiple follow-ups via email with no response. When I call, I am forced to repeat my entire claim to a different consultant each time, as there seems to be no proper case management. the consultant assigned to my claim shes is never available whenever I call.

This level of service is unacceptable.

I am now demanding:

- Immediate feedback on my claim - Reimbur*****t for the bathroom wall repairs already completed - A clear outcome and finalisation date