3 months after logging a claim - Still not done!

Good day,<br> <br> We logged a claim with SBSA Insurance Brokers for rain damage to our home in Dec 2015 where the assessor came out and took photos of the damage about 2 days after the claim was submitted. As it was the time when there was a lot of rain damage to other houses, we expected there to be a bit of a delay in the repairs. Christmas and new years passed and we assumed that the repairs would be done in the beginning of 2016.<br> <br> We have made quite a few calls to SBSA ourselves following up on how far the claim is and when they will be coming to do the repairs. At one stage, we were told that they only loaded the photos of the damage in late January. They had also been sending correspondence to a non-existent e-mail address and had not bothered to call both myself or my husband if there was no replies to e-mails.<br> <br> It is now almost the end of February and we have not heard from SBSA to advise when the repairs will be done (3 months later) and I find this kind of service unacceptable! It is unfortunate that we hear that friends that went through the same, had their repairs done within a week of logging their claims! How embarrassing SBSA!!