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Emunrich C
1 reviews | Active since Mar 2022
22 Mar 2022, 12:18
3 Month unresolved accepted Claim
Worst Service Ever, I placed a claim with Standard Bank Home Insurance and it was accepted but have not been handled 3 months after. I called multiple times and this issue has not been resolved yet. 22/03/2022. today I have been on hold for more than a hour and after that I was transferred to a end of call survey and thereafter the call was dropped. The worst part is that this is a plumbing and geyser claim. We haven't had running water and warm water in the house for 3 months and they don't care one bit. Like I said WORST SERVICE EVER!
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Emunrich C's updateReviewer Update
01 Apr 2022, 06:36 This is still unresolved, No one has contacted me or even received a email.
Although my claim was accepted nothing has happened for about 3 months. This was a theft claim where all the metal pipes were ******, all the taps inside and outside were ******, bathroom basins were destroyed in getting the taps out. There is still no running water in the house. How can you guys call this customer service? I took comprehensive insurance for a reason and been paying like clockwork and this is the type of service delivery my and my family gets. The next time you hear from me it will be a letter of demand from our lawyer stating all the costs we had to accrue because of this delay in service delivery.
Although my claim was accepted nothing has happened for about 3 months. This was a theft claim where all the metal pipes were ******, all the taps inside and outside were ******, bathroom basins were destroyed in getting the taps out. There is still no running water in the house. How can you guys call this customer service? I took comprehensive insurance for a reason and been paying like clockwork and this is the type of service delivery my and my family gets. The next time you hear from me it will be a letter of demand from our lawyer stating all the costs we had to accrue because of this delay in service delivery.
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Emunrich C's update01 Apr 2022, 06:36
Reviewer Update
This is still unresolved, No one has contacted me or even received a email.
Although my claim was accepted nothing has happened for about 3 months. This was a theft claim where all the metal pipes were ******, all the taps inside and outside were ******, bathroom basins were destroyed in getting the taps out. There is still no running water in the house. How can you guys call this customer service? I took comprehensive insurance for a reason and been paying like clockwork and this is the type of service delivery my and my family gets. The next time you hear from me it will be a letter of demand from our lawyer stating all the costs we had to accrue because of this delay in service delivery.
Although my claim was accepted nothing has happened for about 3 months. This was a theft claim where all the metal pipes were ******, all the taps inside and outside were ******, bathroom basins were destroyed in getting the taps out. There is still no running water in the house. How can you guys call this customer service? I took comprehensive insurance for a reason and been paying like clockwork and this is the type of service delivery my and my family gets. The next time you hear from me it will be a letter of demand from our lawyer stating all the costs we had to accrue because of this delay in service delivery.
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Emunrich C's updateReviewer Update
04 Apr 2022, 11:22Still waiting to be contacted, I called your disgusting service centre Friday 1st April 2022 she had the odacid to tell me that the cording to your company everything is fixed. She said she has photographic evidence that it was. I want those photos or was it just another strategy to intimidate. I need those so called photos that she claims to have for my lawyer and the recoding that she said it was fixed other wise the was plainly just laying purposely to a client. I send more then 13 photos today showing that it is in fact not fixed not even touched.
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Emunrich C's update04 Apr 2022, 11:22
Reviewer Update
Still waiting to be contacted, I called your disgusting service centre Friday 1st April 2022 she had the odacid to tell me that the cording to your company everything is fixed. She said she has photographic evidence that it was. I want those photos or was it just another strategy to intimidate. I need those so called photos that she claims to have for my lawyer and the recoding that she said it was fixed other wise the was plainly just laying purposely to a client. I send more then 13 photos today showing that it is in fact not fixed not even touched.
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Emunrich C's updateReviewer Update
13 Apr 2022, 08:37Your assessor was there 2 weeks ago and still nothing has happened ? Please inform me what's the next step
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Emunrich C's update13 Apr 2022, 08:37
Reviewer Update
Your assessor was there 2 weeks ago and still nothing has happened ? Please inform me what's the next step
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Emunrich C's updateReviewer Update
31 May 2022, 06:46 Still unresolved
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Emunrich C's update31 May 2022, 06:46
Reviewer Update
Still unresolved