2nd complaint same issue not resolved

After 2 weeks of net getting any feedback on my complaint as bout my wrong claim that was created,I had to apologize for the contractors contacting me to come out for a wrong claim,this claim has been cancelled ,but the original claim are not yet helped with as after 3 weeks,I'm with as lot more damaged ,due to plumbers not able to assist on a Sunday,water were flowing thru my house !damaged to my property,due to contract with standard bank,they only work during day hours ,they just send people out for not contact the customer,I had to make plans on my own ,this is unfair to allow a customer to start to repair their problem or need to make a plan untill some one eventually assists.thus system that chooses the contractors are also not user friendly,I can't wait for someone to eventually pop up from another city ,to assist seriously .