26 days and counting without a ceiling and any reply.

I submitted a claim on the 11th of February 2022 after a severe storm caused the ceiling to collapse, I was assured that the claim will be pressed and I will receive a refund via E-mail...after 2 days I never received any e-mails or any correspondence from them.

I called and had to find out that they did not take down the correct e-mail an phone number. I then contacted the contractors myself to organize for them to do the quote for the damage, they sent in the quote on the same day, this was on the 17th of February 2022.

I have not be contacted by anyone at Sandard Bank Insurance, I have been following up daily only to be told that it has been sent to a internal accesor for processing. I have eventually gotten the e-mail address for Mister Moosa but has not responded. After my husband intervened they gave us his contact nr, but mister Moosa is also not answering my calls.

We have been without a ceiling for 26 days...after being told that a claim will be processed and resolved within 10 days. How is it possible to be treated like this. The least you can do is to contact person and give an update. This is ridiculous!!!!!!