24/092797

On 29 November 2024 our house was completely destroyed in a fire, on 30 November 2024 we contacted Standard Bank Insurance who advised it will take 84-days to finalize the claim. My wife and I couldn't relocate due to the amount of movable assets on our property which is a farm and moved into a storeroom on our property.

We first dealt with Standard Banks Loss Adjuster who appoint, a Forensic Fire Investigator, Structural Engineer, Plan Drawer, Quantity Surveyor and various Contractors to do Evaluations of the Loss, all appointed in 3-weekly cycles that pushed far past the 84-days as were given to us by Standard Bank Insurance.

After that, then you run into another Circus, if the Claims person move a document regarding your claim from one side of the desk to another or pick it up from his/her desk a "SENIOR MANAGER" must approve it, that is the trust Standard Bank have in their Own Claims Employees, they call it systems in place better word for "Management" to Police their Employees.

Dare ask to speak to one of the Managers who are sitting with your process for approval then you are not allowed as a paying client to speak to them. One of their Managers that just had to sign the claim Adv. Riaz Mia were sitting for 2-weeks with the claim on his desk because he didn't have 2-minutes to sign a approved claim to be paid. Leave a message for Claims Manager Westonia, now for 3-weeks I have not yet have a reply on my query, to important to speak to a client that live like a squatter for more than 4-months protecting what is left on our property.

Then after the Agreement of Loss have been signed the claims person moved the paper and a Senior Manager is involved who must sign another paper, again another week have passed and you still have to live like a squatter, didn't matter your Insurance Premiums were up to date and that you have Insurance with Standard Bank since 2014.

Anybody that wants to be involved with a Circus of an Insurance Co, that for you is Standard Bank Insurance, they only care about receiving Insurance Premiums from you as a number in their Co.

I have never in 45-years I have been Insured and is still Insured by other Insurers have felt like a number to them, Standard Bank will definitely never receive another cent from me and my wife who is a client of Standard Bank for the last almost 50-years, are in the process of cancelling all accounts with them.

Never Insure through them, its not worth your health to deal with such unconsidered people and a company that only look forward in receiving you Insurance Premium, like the Loss Adjuster told me, they do not even employ a Underwriting Manager, their Underwriting Department consist of persons that can only press enter on a computer keyboard, nothing more.