21/090908

Two months to three months back log a claim about cracks in the house and I sent them pictures and some recommendations from construction company that was helping,sent them , they felt to send their own construction company of which they come but instead of checking the house they took pictures and advise there's nothing they can do there's an assessor in Standard Bank he won't agree with recommendations, yet the assessor come to the house, on the day I was off to fetch my boy in school he was sick and the assessor come to the house 1st and call me several times, when I come to house found them there waiting and they come in , 1st thing he did he recorded our conversation, 2ndly he interrogated me asking me question of which I don't understand because I don't have clue about building , mind you my son was in pain screaming and the gentleman didn't even postpone the assessment, and he concluded that house has settlement cracks of which I didn't understand and my claim was rejected and I sent complain to SBIB complains department in Standard Bank and they never assist instead they took the side of assessor with out understand my complaint, the policy the refer me to doesn't mention the settlement cracks as exclusion but it's definition when I ask that from complain department I'm not getting answer. And mind the house has horizotal back to back cracks and also diagonal cracks only one Crack in the badroom vertical and all the cracks from out side the house in the roof are horizontal. I ask for explanation no one assisting me .

And Big up to Thulisile Miso in Standard Bank for assistance on other claim thanks.