2 Months and still waiting on insurance claim

I lodged a claim with Standard Bank Insurance Limited (SIL) on the 26 December 2015 when my house burnt down (claim number 15/096593). I have been homeless ever since, despite having insurance with SIL.<br> <br> I have been calling every week, spending an average of 35 minutes on the call to get resolution and status on my claim. This is my experience:<br> <br> 1. The SIL call center agents are useless and ***********, in all my calls, I have been getting the same status update \claim under investigation\", no further information.<br> 2. The agents are *****, in one of the calls I requested to speak to the supervisor/manager of the call center agent, she said she is not at work, I insisted that I am not dropping the call until I speak to someone senior, after much verbal wrestling, surprise surprise, the very supervisor or manager who was supposed to be off work suddenly was available.<br> 3. More lies, they always promise to investigate further and they will call you back. It never happens.<br> <br> Today is 2 months to the day since I launched the claim, I am still waiting.<br> <br> One of advice, Standard Bank is a terrible bank when coming to customer service, check more similar complaints on this site "