2 month wait and claim still not honored

My house was struck by lightning exactly 2 months ago. I registered a claim the following day with Standard bank Insurance. I have had to hound Standard Bank Insurance every step of the way to get the damages assessed. <br> Eventually, after registering a complaint on their website, assessors were appointed, but since they have done the assessment, there has been absolutely no progress on my claim.<br> <br> I have grown weary of chasing and will now report to the insurance ombudsman.