JB
Jason B

1 reviews | Active since Dec 2011

31 Aug 2018, 09:23

2 cars one sticker ....no LOGIC

So on changing my insurance companys Standard bank gave me a brilliant offer. everything went well up until the excited person i am, to change stickers on my cars windows to the new company, realise that there is only one sticker in the welcome policy pack.

Sooooooooo....confused much, i read through the policy to make sure its mine and yes there are 2 cars and a house in the policy pack and 1 window sticker.

its been 2 months now 2 payment to your insurance devision of standard bank.

Can someone shed some light on when someone will be contacting me since i have called your call center to enquire about this in the first month. And no i do not want only one return call made to me and then an sms to say we tried calling you and we wont try again is what the sms is implying.

LOGIC says anyone reading the policy will know how many stickers to supply with the welcome pack when seeing 2 vehicles....Surely you have that expensive system where you capture the details of the vehicles to insure and maybe you have a tick box that says add extra sticker ...or a drop down of the number of vehicles and the smart computer says hey i need an extra sticker for this guy.

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Replies (1)
Standard Bank Insurance
Standard Bank Insurance's reply31 Aug 2018, 09:28
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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