2 and half Months awaiting claim to be paid, still awaiting till date.

Kindly be advised that I am not getting any joy from Standard banks services pertaining to my claim, I was asked to submit original documents last week monday 24th May 2021. I personally submitted the documents last week 25th May 2021 and still I await feedback from Standard bank. What frustrates me is that Standard bank is not dealing with a 3rd party claimee, you guys are dealing with a direct claimee as payments are done directly with Standard bank. My accident took place on the 28th March 2021 but till date standard bank hasn't resolved my issue / claim. This is totally ridiculous and uncalled for. I send emails and don't get a response back........................................ THESE ARE THE KIND OF REASONS PEOPLE LEAVE STANDARD BANK