12 days and no response

On 16.02.2016 I report to Standard Bank Insurance that I had problems with my solar geyser, it is leaking water.<br> Claim no 16/015086 was given to me. On Saturday 20/02.2016 I phone to hear if there is any progress, the guy that helped me told me that he could not find anything on that claim no, he gave me a new claim no, 16/016446.<br> He send out a plumber, the plumber said if he must fix the problem, it will take 2 - 3 weeks. He don't have stock.<br> Every day I phone in and every day they said I must wait, the claim is at claims department.<br> For 12 days I am without water, when will this be solved. I NEED AN ANSWER PLEASE !!!!!!