UNAUTHORIZED DEDUCTIONS

I have a Home loan with Standard for just over a year now and at the time of applying for the HL I informed the insurance team that I will not be taking up STD Bank HL Insurance as Outsurance offered me a better rate and the bank was not able to match that. All my documents were sent through regarding my uptake with Outsurance and the bank accepted the insurance . Fast forward September 2022 , I receive an email stating the below Standard Insurance Limited "Dear Miss Kemmey On behalf of Standard Bank Home Loans, thank you for for insuring your building with Standard Insurance Limited. Queries? Call us on *** Regards Standard Insurance Limited "

I called the insurance call centre as well as emailed the *** team to enquire on whats happening . The adviser then informed me of an insurance policy I have taken up . I then informed the bank I am not comfortable with the insurance as I have existing insurance in place . I sent all my documents to the team on the 9th September 2022 as well .However , I was charged for insurance premium on the 3rd October 2022 an amount R493.57 and R738.27 . WHICH IS SOMETHING I DID NOT AGREE WITH AND I"M NOT HAPPY WITH THESE AMOUNTS BEING CHARGED TO MY HL ACCOUNT . THE FUNDS WHICH WERE CHARGED TO MY HL MUST BE REVERSED AS MY POLICY DOCUMENTS WERE SENT THROUGH TO THE BANK AND NO ONE BOTHERED TO REPLY OR CHECK THIS. IF THIS IS N OT RESOLVED I WILL DEFINITELY TAKE THIS FURTHER TO THE OMBUDSMAN AS THIS IS NOT IN LINE WITH TREATING YOUR CUSTOMER FAIRLY . NOWHERE DID I EVEN ACCEPT A MANDATE FOR THIS INSURANCE TO BE CHARGED BACK TO MY HL ACCOUNT